E-Commerce Assistant Manager

The E-Commerce Junior Manager will be instrumental in implementing promotional campaigns, optimizing product visibility, analyzing performance data, and ensuring an excellent consumer shopping experience across platforms.

Key Responsibilities

• Manage day-to-day operations across TikTok Shop, Lazada, and Shopee stores for all 5 brands.
• Ensure all listings are optimized for SEO, accuracy, and conversion—including product titles, descriptions, pricing, and images.
• Monitor inventory levels and coordinate with supply chain and warehouse teams to ensure stock availability and timely fulfillment.
• Implement and manage platform-specific sales tools, such as vouchers, bundles, and flash sales.

• Coordinate and execute promotional campaigns and brand activations in alignment with marketing calendars.
• Liaise with platform category managers to secure campaign participation and banner placements.
• Support seasonal sales (e.g., 6.6, 11.11, year-end) with compelling execution strategies.

• Track and analyze sales performance, conversion rates, traffic, and ROAS across all platforms.
• Generate weekly and monthly reports with actionable insights and recommendations.
• Monitor competitor activity and pricing, providing timely updates to the marketing and commercial teams.

• Work closely with brand marketing, creatives, logistics, and customer service teams to ensure cohesive execution.
• Coordinate with external agencies or content creators for TikTok Shop live selling, video content, or KOL seeding.
• Act as the main liaison between platform account managers and internal stakeholders.

• Oversee store ratings, reviews, and customer inquiries to ensure a positive and consistent brand experience.
• Ensure timely responses to customer concerns and coordinate resolution with fulfillment and customer care teams.
• Maintain updated FAQ and store policies per platform guidelines.

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• At least 2 - 4 years of relevant experience in e-commerce or digital sales, preferably within the FMCG sector.
• Experience managing stores on TikTok Shop, Shopee, and Lazada is required.
• Strong understanding of e-commerce platform mechanics (ads, campaigns, algorithm, SEO, and platform tools).
• Analytical mindset with proficiency in Excel/Google Sheets and platform dashboards.
• Experience working with cross-functional teams in a fast-paced, matrix organization.
• Strong communication, time management, and problem-solving skills.
• Ability to multitask and thrive under tight deadlines.
• Experience with content or live selling for TikTok is a plus.