Travel & Cruise Customer Service Representative

About the role

This is an exciting opportunity to work with a dynamic and innovative company and contribute to the success of our operations.

1. Respond to customer inquiries and requests via phone, email, and chat in a timely and professional manner
2. Assist customers with booking and reservation changes, cancellations, and general information
3. Troubleshoot customer issues and concerns, and provide effective resolutions
4. Maintain accurate records and documentation of customer interactions
5. Identify and escalate complex customer issues to appropriate team members
6. Actively participate in team meetings and training sessions to continuously improve customer service skills
7. Contribute to the overall success of the customer service team and the organisation

1. Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
2. Strong problem-solving and critical thinking skills to handle customer inquiries and concerns
3. Proficient in using computer systems and various software applications
4. Atleast 3mos. Experience in the travel and cruise industry or a customer service role is preferred
5. Demonstrated ability to work well in a team and adapt to a fast-paced environment
6. Passion for providing exceptional customer service and a commitment to exceeding customer expectations

What we offer

At Talent Outsourcing Channel Solutions', we prioritise the wellbeing of our employees. We offer a range of benefits, including:

1. Competitive salary and bonus opportunities
2. Comprehensive health and dental insurance coverage
3. Generous paid time off and holiday leave
4. Opportunities for career advancement and professional development
5. Collaborative and supportive work environment
6. Discounts on travel and cruise packages

About us

Talent Outsourcing Channel Solutions' is a leading provider of customer service solutions in the travel and cruise industry. Our mission is to deliver exceptional customer experiences that exceed our clients' expectations. With a team of dedicated and talented professionals, we are committed to driving innovation and growth in the industry.

Apply now to join our dynamic team as a Travel & Cruise Customer Service Representative!