Logistics Customer Service Representative
Talent Outsourcing Channel Solutions Cebu Full-time
About the role
This is an exciting opportunity to join the Talent Outsourcing Channel Solutions' team as a Logistics Customer Service Representative. In this full-time role based in Cebu City, Cebu, you will be responsible for providing exceptional customer service to clients in the logistics industry.As a key member of the customer service team, you will be the first point of contact for customers, handling enquiries, processing orders, and resolving issues in a timely and efficient manner.
What you'll be doing- Answering incoming customer calls and responding to email enquiries in a friendly and professional manner
- Logging and tracking customer orders, shipments, and related information
- Troubleshooting issues and complaints, and working to find effective resolutions
- Providing accurate information to customers about products, services, and policies
- Collaborating with internal teams to ensure seamless delivery of customer service
- Maintaining detailed records and documentation of customer interactions
- Contributing to the continuous improvement of customer service processes and procedures
- At least 6mos. of experience in a customer service or call centre role, preferably within the logistics or transportation industry; Without BPO experience are welcome to apply
- Excellent communication and interpersonal skills, with the ability to effectively engage with customers
- Strong problem-solving and critical thinking abilities to address customer queries and concerns
- Proficient in using computer systems and software, including customer relationship management (CRM) tools
- Ability to work in a fast-paced environment and multitask effectively
- Commitment to delivering high-quality customer service and a desire to continuously improve
- Fluency in both English and the local language
What we offer
At Talent Outsourcing Channel Solutions', we are committed to creating a supportive and inclusive work environment where our employees can thrive. We offer a range of benefits and perks, including competitive salary, opportunities for career development, and a collaborative team culture.We also prioritise the well-being of our employees and provide access to various health and wellness initiatives.
If you are passionate about customer service and looking to join a dynamic and growing organisation, we encourage you to apply for this Logistics Customer Service Representative role at Talent Outsourcing Channel Solutions' today.
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