Service Delivery Manager

• Oversee team performance to ensure efficient operations and adherence to project timelines.
• Collaborate with internal and external stakeholders to optimize service delivery processes.
• Identify areas for process improvement and implement innovative solutions to enhance efficiency.
• Monitor key performance indicators and ensure alignment with organizational goals.
• Provide strategic insights and recommendations to improve client satisfaction and service quality.
• Lead incident management efforts, ensuring timely resolution and communication with clients.
• Ensure compliance with industry standards, policies, and regulatory requirements.

Be part of a pioneering in a fast growing technology driven companyCompetitive allowances and benefits

A successful Service Delivery Manager should have:

• A solid educational background in technology, business, or a related field.
• Proven experience in managing service delivery within the Digital and Enterprise Applications Space in Insurance and healthcare.
• Strong leadership and decision-making skills to manage teams and projects effectively.
• Excellent communication and stakeholder management abilities.
• Knowledge of industry-specific technologies and tools.
• An analytical mindset with a focus on continuous improvement and client satisfaction.

This opportunity is with a large organization operating in the technology sector. The company is known for its robust presence and commitment to delivering high-quality solutions, leveraging advanced technologies to support its clients' needs.

• Permanent position in a stable and well-established organization.
• A professional environment that encourages growth and innovation.
• Comprehensive support for career development and skill enhancement.