Technical Support Engineer II – Networking & Linux | Up to PHP100K++ per month
Job Description
*Technical Support Engineer II Networking & Linux*
Location: Manila, Philippines (Onsite vendor office)
Eastwood City Cyberpark, G Flr., International Centre For Inf, 1800, Eastwood Ave, Quezon City, 1110, Philippines
Compensation & Benefits: PHP100,000++ per month
Benefits:
13th month pay included
Growth opportunity with a global technology leader
Exposure to international enterprise clients
Company background: global technology vendor specializing in networking and security software solutionsUrgency: 4 Open Roles (1 closed)
Work Schedule:
- Flexible working hours: 7 AM 5 PM (9 hours/day).
- On-call support required occasionally (once a month, weekend standby).
- Average 23 support cases per day.
- No night shifts.
Employment Type: Permanent / Full-time
*Company Overview*
Our client, a global technology vendor specializing in networking and security software solutions, is urgently hiring Technical Support Engineer II professionals in Manila. In this role, you will be part of a team providing high-quality technical support to large enterprise clients and external vendors worldwide.
This is a career-defining opportunity for technical professionals with strong networking and Linux skills who are looking to grow in an international, fast-paced environment.
*Role Summary*
As a Technical Support Engineer II, you will serve as the frontline technical expert for enterprise customers, troubleshooting and resolving complex issues related to networking (routing & switching), Linux environments, and system automation.You will work closely with external stakeholders (software vendors and enterprise clients) to provide professional, solutions-oriented support.
This is not an internal IT support role the focus is on enterprise-grade external customer support.
*Key Responsibilities*- Provide advanced technical support to enterprise customers in networking, routing, switching, and Linux environments.
- Troubleshoot incidents, analyze root causes, and deliver timely resolutions.
- Manage 23 support cases per day, including on-call coverage (approx. once a month, no night shifts).
- Collaborate with global engineering and vendor teams to resolve escalated cases.
- Document troubleshooting steps, knowledge base articles, and best practices.
- Continuously improve efficiency through scripting or automation (nice to have).
- Strong hands-on knowledge in:
- Networking (routing & switching, VLANs, STP, trunking, MAC tables, etc.)
- Routers & Switches (Cisco, Juniper, or equivalent)
- Linux troubleshooting & administration (commands, logs, processes, networking)
- Enterprise-grade troubleshooting and customer support experience.
- Ability to explain and resolve issues in a clear, professional manner with large organizations.
- Scripting / Automation (Python, Shell, or similar).
- CCNA / CCNP certifications (not mandatory, but a strong plus).
- Prior experience supporting software vendors or enterprise-grade clients in security or networking.
*Candidate Profile*
45 years of technical support experience
Hands-on troubleshooting of networking & Linux issues
Background in supporting external enterprise clients (not just internal IT teams)
Ability to answer core routing, switching, and Linux troubleshooting questions during interviews
To assess technical depth, candidates should be confident in topics such as:
- Routing: static vs dynamic, RIP vs OSPF vs BGP, administrative distance, default routes.
- Switching: VLANs, trunking, STP, port security, MAC address tables.
- Linux: troubleshooting with top, ps, df, grep, logs, process & service management, network restarts.
This is an urgent hire with 4 open seats. If you are passionate about networking, Linux, and enterprise technical support we want to hear from you!