[ref. s16521122] Technical support staff

Job Description

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

• College graduate or Bachelor’s degree of any course.
• Professional Working Proficiency in understanding, speaking, reading and writing in English and Mandarin.
• Strong strategic and analytical thinking skills to develop and implement effective technical solutions and strategies for business needs.
• Proficient in computer including competency in Microsoft Word, Excel, Outlook and Powerpoint.

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

Name of foreign nationals intending to apply for the position

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