Customer Care Associate - Product Returns

About the Role

This is a full-time opportunity ideal for individuals who enjoy customer interaction, problem-solving, and process coordination.

• Handle customer concerns and inquiries related to product returns through phone, email, and chat support
• Evaluate return requests and provide appropriate resolutions based on company policies and procedures
• Process and approve return authorizations accurately and within service timelines
• Keep customers informed regarding the status and progress of their return requests
• Coordinate with internal teams for escalations involving sensitive or complex customer concerns
• Maintain complete and accurate records of customer communications and return transactions
• Assist in improving customer support workflows and return handling processes

• Previous experience in customer service or support in product returns is preferred
• Background in the electronics, retail, or e-commerce industry is an advantage
• Strong verbal and written communication skills with a customer-focused approach
• Excellent problem-solving, organizational, and decision-making abilities
• Experience using CRM tools and other customer service platforms
• Ability to work collaboratively in a fast-paced team environment
• Familiarity with return procedures, warranty claims, or after-sales support is a plus

What We Offer

At CPS Asia Pacific, we value our employees and promote a positive and supportive workplace environment. We offer:

• Competitive compensation package
• Health insurance coverage
• Paid training and onboarding support
• Career growth and promotion opportunities
• Team engagement activities and company events

If you are passionate about delivering excellent customer service and creating positive customer experiences, we’d love to hear from you.

Job Type: Full-time

Benefits:

• Health insurance
• Paid training
• Promotion to permanent employee