Clinical Service Desk Analyst (CSDA)

Salary Package: PHP 38,500 – 44,500/month

We are looking for Clinical Service Desk Analysts (CSDA) to provide first-level IT support to clinicians by resolving technical issues affecting patient care. If you have a strong healthcare service desk background and excellent customer service skills, we'd love to hear from you!

Key Responsibilities:

• Provide technical support via phone, email, chat, or ticketing systems
• Diagnose and resolve hardware and software issues related to clinical applications
• Log, categorize, and prioritize incidents with accurate documentation
• Escalate complex issues to higher-level support teams or vendors
• Assist clinicians with application usage and basic troubleshooting
• Create and maintain knowledge base articles and troubleshooting guides
• Ensure compliance with healthcare regulations and standards
• Collaborate with clinical staff, IT teams, and external vendors

Qualifications:

• At least 1 year of relevant Healthcare Service Desk experience
• Strong understanding of healthcare workflows, clinical applications, and EHR systems
• Familiarity with healthcare compliance standards (e.g., HIPAA)
• Excellent English communication skills (minimum C1 proficiency)
• Strong problem-solving and customer service skills
• Ability to multitask in a fast-paced environment
• Willing to work onsite in Cebu City on a shifting schedule

Preferred Experience:

• IT Service Desk (L1/L2) experience using ServiceNow, Remedy, or similar ticketing tools
• Experience supporting healthcare applications and EHR systems
• Basic knowledge of ITIL processes and SLA-driven support environments
• BPO experience is an advantage but not required

Apply Here:

Questionnaire Link: https://myglit.com/lateral/cref/0ba0fd6bd2

Note: Filling out the questionnaire form is mandatory. Applications submitted without completing the form will not be processed.