Order Management Specialist (Full-Time, Remote)
WE ARE HIRING – FULL-TIME REMOTE POSITIONS
Location: Remote (Philippines)Work Arrangement: Permanent Work-From-Home
We are currently hiring for full-time roles. Please read carefully and apply for the position that best matches your experience and strengths.
⭐ Position 1: Order Management Specialist (Customer Service)Company: Sugary Escape
Location: Remote (Philippines)
Employment Type: Full-Time
Work Arrangement: Permanent Work-From-Home
About Sugary Escape
Sugary Escape is a premium Singapore brand known for quality, precision, and strong customer service standards. We operate with efficiency, clear systems, and fast response times to ensure a smooth customer experience.
We are looking for a reliable and detail-oriented Order Management Specialist to support daily customer and order operations.
Role Overview
This role focuses on customer service and accurate order execution. The ideal candidate is organised, responsive, and comfortable handling customer communication in a fast-paced environment.
Consistency and accuracy are critical.
Key Responsibilities
Order Management- Monitor incoming orders via Telegram
- Input and process order details accurately
- Coordinate delivery schedules using Lalamove
- Ensure smooth order flow with minimal errors
- Manage payment collection through cashier systems
- Verify banking QR payments
- Maintain accurate transaction records
- Respond to customers professionally and promptly
- Resolve issues calmly and efficiently
- Maintain strong customer satisfaction standards
- Upsell products and promote current offers when suitable
- Full-Time (5 days per week)
- Shift-based schedule depending on operational needs:
- 10:00 AM – 3:00 PM
- 3:00 PM – 11:00 PM
- 11:00 PM – 10:00 AM
- Average workload: 1–2 orders per hour
- Minimum 3 years experience in customer service or order management
- Minimum 3 years sales experience preferred
- Bachelor’s Degree required
- Familiarity with Telegram and digital communication tools
- Strong attention to detail and organisation
- Fast response time
- Reliable and consistent execution
- Able to work independently
- Strong ownership mindset
- Calm and professional communication style
- Candidates who align with our team communication style and service-focused environment will be prioritised.
- Competitive salary
- High performance-based bonuses
- Permanent remote work setup
- Structured SOPs and training
- Long-term growth opportunity
Apply
Send resume + short introduction to:
- Whatsapp +65 •••• •888
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