Operations Associate (Order Management)

Duties and Responsibilities:

• Manage client order requirement and verify order details in coordination with Sales and Business Support and Operations Team.
• Maintain high accuracy in encoding the client information and creating agreement based on documents submitted by Sales.
• Paper and Card Order Processing - Validate documents submitted and confirm orders encoded by Sales in Corepass for Production to produce paper vouchers and cards.
• Digital Order Processing – Validate documents submitted and process Pluxee credits, Pluxee Codes and Pluxee Shop orders in Corepass.
• Review order details of fund request for Pluxee credits and Pluxee codes to be release by Finance.
• Revalidation of Expired vouchers – Prepare Reimbursement Summary and encode details to QS for cancellation.
• Process replacement of paper and digital products.
• Provide support for internal and external clients by responding to any paper and digital inquiries such as status of orders, extension of contracts, and changes in POC and others.
• Act as liaison between Sales, Finance, IT, CX and Operation to ensure that orders are created, processed, funded, released and billed correctly.
• Manage all communication within team members and ensure compliance to timeframe and guidelines.
• Ability to understand and troubleshoot order life cycle challenges and non-technical issues.
• Used sound decision-making when dispute arise in terms of order processing and escalate to Business Support and Operations Head for immediate resolution.

• Bachelor's Degree in Accounting, Information Technology, Business Administration, or any related field.
• At least 2 years of experience in an operations, order processing, finance, or business support environment.
• Strong verbal and written communication skills, with the ability to coordinate effectively with internal stakeholders.
• Highly detail-oriented with excellent analytical and problem-solving skills.
• Experience using internal business systems (e.g., Corepass, Microsoft Teams, or similar platforms) is an advantage.
• Proficient in Microsoft Office applications, particularly Microsoft Excel, Word, Power BI, and Power Automate.
• Demonstrates professionalism, integrity, and high ethical standards in handling confidential information and business transactions.
• Able to work collaboratively in a team-oriented environment while managing multiple tasks and meeting deadlines.
• Self-motivated with a continuous improvement mindset and willingness to learn new processes and technologies.