Planner | Project-Based | Temporary WFH | Day Shift | Up to PHP35K

Keep Operations Moving Through Smart Scheduling and Coordination

In the business services industry, efficient scheduling and coordination ensure smooth service delivery, productivity, and customer satisfaction.

As a Planner, you will be responsible for the daily dispatch and navigation of technicians and subcontractors to ensure service productivity, efficiency, and operational standards are achieved. Build valuable global experience with Emapta and experience a top 1% experience for top 1% talent while working with international operations and service teams.

Job Overview

Salary: PHP 30,000 - PHP 35,000

• Competitive Salary Package
• Temporary WFH arrangement
• Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Day shift schedule
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Mentorship and exposure to global leaders and teams
• Client-initiated incentive programs
• Career growth opportunities
• Diverse and supportive work environment

• Minimum of 1-3 years' experience in a similar service or coordination role
• Knowledge of maintenance and service processes
• Technical understanding, including product knowledge
• Excellent customer service skills with a professional communication and phone manner
• Strong attention to detail
• Proficient computer skills, including the MS Office suite
• Experience with Exact (or similar systems) is an advantage

• This is a temporary role responsible for the daily dispatch and navigation of Technicians and Sub-contractors to ensure achievement of service, productivity, efficiency and required transactional standards

• Manage Service Technicians' schedules and rosters across multiple states
• Answer incoming phone calls, manage the service inbox, and respond to customer emails in a timely and professional manner
• Provide a high level of customer interaction, engagement and issue resolution, with a strong focus on short-term, dynamic scheduling
• Organise and schedule Technicians' workloads, including planned maintenance, quoted works, on-call rosters and emergency breakdowns, to ensure efficient allocation and maximise productivity
• Coordinate subcontractors for service works and invoice approvals to ensure effective service delivery across various states
• Liaise with clients and customers regarding installation dates and scheduled service timeframes, and follow up to ensure customer satisfaction
• Address and escalate customer issues related to jobs, invoicing and installations in a timely manner
• Maintain and update simPRO, ensuring all job stages and customer/site information are accurate and up to date
• Attend daily huddle meetings to discuss service performance, priorities and other relevant operational matters
• Generate routine monthly maintenance schedules and ensure their timely execution
• Communicate effectively with internal departments including Projects, Production, New Sales and Finance to ensure smooth operations and coordination
• Archive and manage documentation, ensuring records are accurate, complete and up to date
• Assist with inventory management when required
• Perform administrative duties including preparing quotes, answering phones and filing

Supporting Service Operations Across Global Teams

Joining our client means becoming part of an international organization where coordination, planning, and service delivery play a critical role in business operations and customer satisfaction.

Welcome to Emapta Philippines!

We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!