Project Manager (Unified Communications)

Job Description

We are seeking an experienced Project Manager to lead and deliver projects focused on Unified Communications (UC), telephony systems, voice infrastructure, and contact center platforms. The ideal candidate has strong experience managing end-to-end implementations involving solutions such as Avaya, Five9, or similar cloud/contact center technologies.

This role requires a results-driven leader with strong stakeholder management skills, technical understanding, and the ability to deliver complex communication and voice-related projects on time and within budget.

• Lead the planning, execution, and delivery of projects related to:
• Unified Communications (UC)
• Telephony systems (VoIP, SIP, PBX)
• Voice infrastructure
• Contact Center platforms (Avaya, Five9, or equivalent)
• Define project scope, objectives, milestones, and deliverables aligned with business goals.
• Coordinate cross-functional teams including engineering, network, vendors, and business stakeholders.
• Manage vendor relationships and third-party service providers.
• Develop and maintain:
• Project plans
• Risk and issue logs
• Status reports
• Resource schedules
• Monitor project progress and proactively manage risks, issues, and dependencies.
• Ensure compliance with internal standards, security requirements, and telecommunications best practices.
• Facilitate project meetings, stakeholder updates, and executive reporting.
• Support solution deployment, testing, cutover, and post-implementation review.

• Bachelor's degree in Information Technology, Engineering, or related field (or equivalent experience)
• 5+ years of Project Management experience, with a focus on:
• Unified Communications
• Telephony / Voice systems
• Contact center technologies
• Hands-on or project experience with:
• Avaya, Five9, or similar platforms
• VoIP, SIP, PBX, or cloud-based telephony solutions
• Strong understanding of:
• Network infrastructure and voice architecture
• Contact center operations and integrations (CRM, IVR, routing)
• Proven ability to manage multiple projects simultaneously
• Excellent communication, stakeholder management, and problem-solving skills

• PMP, PRINCE2, or Agile certification
• Experience with cloud contact center platforms (e.g., Five9, Genesys, NICE CXone)
• Familiarity with collaboration tools (Microsoft Teams, Zoom, Cisco Webex)
• Experience with system migrations, digital transformation, or cloud adoption projects