Business Systems Support | Work from Office
We’re Hiring: Business Systems Support!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!
We are currently on the lookout for a Business Systems Support to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually.Attach this together with your updated CV to become a priority applicant!
Role: Business Systems SupportWork Arrangement: Work from Office
Location: Philippines - Angeles (Pampanga)
Schedule: Morning Shift
Job Description:
The company is a market leader in Australia, with a long heritage spanning nearly five decades. Our humble roots start in the 1950’s with walking sticks, to the current day with some of the most technologically advanced products in the world.
We provide assistive technology equipment, to improve the independence and lifestyles of those people with special needs. We have an extensive product range including motorised wheelchairs, recreational buggies, bikes and trikes and more.
Our vision is to be Australia’s leading supplier of world class assistive technology equipment that improves quality of life for clients and carers.
Our team prides itself on personalised service, expert advice and innovative products and we have a strong workplace culture underpinned by our values of honesty, integrity, respect, kindness and hard work.
Primary Purpose:
As our Business Systems Support Analyst, you will provide day to day support, administration, and continuous improvement across core business systems. This role ensures users are supported effectively, issues are resolved promptly, and critical platforms operate reliably across the business.
The role is hands on and operational, working closely with internal stakeholders, vendors, and the IT team to maintain business continuity and improve system usability.
Key Accountabilities/Responsibilities:
Strategic:
- Identify recurring system and process issues and recommend practical improvements
- Support continuous improvement initiatives across core business systems
- Assist in improving workflows and reducing manual processes
- Contribute to system optimisation, usability improvements, and efficiency gain
- Maintain and improve documentation including procedures, user guides, and knowledge articles
- Highlight risks, recurring faults, and improvement opportunities to the IT team
- Support testing and rollout of system enhancements and changes
- Ensure support activities align with governance, controls, and change management processes
Operational:
- Provide first and second level support across core business systems including Oracle NetSuite and associated applications
- Troubleshoot system issues, user errors, workflow problems, and data anomalies
- Manage incidents, service requests, and escalations through to resolution
- Liaise with external vendors and support partners where required
- Maintain users, roles, permissions, and access controls
- Support configuration changes including forms, fields, saved searches, dashboards, and reporting
- Develop, maintain, and distribute operational reports and dashboards (including writing, sharing, amending, and training users on reporting processes)
- Assist with master data integrity including customers, suppliers, items, and pricing
- Monitor integrations, scheduled jobs, and system alerts
- Provide responsive support to business functions including operations, finance, customer service, warehouse, and sales
- Deliver clear communication on incidents, priorities, and resolutions
- Support onboarding and training of new users
- Maintain issue logs and support metrics
Qualification and requirements:
- Experience in wholesale, distribution, manufacturing, retail, or logistics.
- Exposure to WMS, CRM, HRIS.
- Curiosity and willingness to adopt new technologies including automation and AI tools where commercially beneficial
- SQL / reporting / Power BI exposure.
- Process improvement mindset.
- Experience working with external vendors.
Qualifications:
- Formal qualifications in IT, Information Systems, or a related discipline are well regarded but not essential.
- 3+ years’ experience in Business Systems Support, Applications Support, ERP Support, or similar role.
- Experience supporting business-critical platforms such as Oracle NetSuite, CRM, WMS, finance, HRIS, or operational systems.
- Demonstrated experience resolving system issues, supporting users, and improving processes in a NetSuite environment
- Strong problem-solving, stakeholder communication, and prioritisation skills.
- Relevant certifications, vendor training, or equivalent practical experience highly regarded.
Non-negotiable skills & requirements:
- 3+ years in Business Systems Support / Applications Support / ERP Support role.
- Experience supporting Oracle NetSuite.
- Strong troubleshooting and problem-solving capability.
- Experience managing users, permissions, reporting, and master data.
- Strong communication skills with non-technical stakeholders.
- Ability to prioritise competing tasks in a fast-paced environment.
Perks & Benefits (Work From Office/Hybrid):
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Up to 24 leave credits per year
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.