IT Specialist - ref. x56700823

POSITION SUMMARY

The IT Specialist is responsible for managing and supporting an organization’s IT infrastructure, ensuring the smooth operation of hardware, software, and networks. This role involves troubleshooting technical issues, maintaining system security, and implementing technology solutions to improve business processes.

• Provide first-line support: Resolve user issues with computers, software, networks, and other IT systems.
• Diagnose and troubleshoot problems: Identify the root cause of technical issues, including hardware, software, network connectivity, and security breaches.
• Install and configure software: Set up and customize software applications, operating systems, and other IT tools.
• Maintain hardware: Troubleshoot hardware issues, perform routine maintenance, and manage inventory.
• Implement and manage security measures: Ensure data security by implementing and enforcing security policies, managing user access, and monitoring for threats.
• Manage network infrastructure: Configure and maintain network devices, such as routers, switches, and firewalls.
• Monitor network performance: Identify and resolve network bottlenecks and performance issues.
• Implement and maintain network security: Secure the network from unauthorized access and cyberattacks.
• Assist with IT projects: Participate in the planning, implementation, and testing of IT projects.
• Collaborate with other departments: Work closely with other teams to ensure smooth IT operations.
• Stay updated on technology trends: Continuously learn about new technologies and industry best practices.

• Document IT procedures: Create and maintain documentation for IT processes, systems, and troubleshooting guides.
• Train users: Provide technical training to users on new software and systems.
• Manage vendor relationships: Coordinate with IT vendors and service providers.

1. Strategic Thinking
2. Content Creation and Management
3. Technical Skills
4. Social Media Management
5. Email Marketing
6. Paid Advertising
7. Graphic Design and Creative Skills
8. Project Management
9. Customer Relationship Management (CRM)
10. Adaptability and Continuous Learning