Customer Support - Technical I Monitoring Service | 26HC

apartmentNityo Infotech placeQuezon City scheduleFull-time calendar_month 
Salary: Up to 24,000php + Night Diff, HMO, Insurance, Leaves
Location: SM Cyberwest QC (EDSA)
Hybrid: 3x RTO, 2x WFH - Equipment provided

Schedule: Monday to Friday, Rotational Schedule (change of shift every month or quarter)

26 SEATS TO FILL

✅Qualifications:

  • Open for Fresh graduates, Bachelor's Degree and Associates Degree
  • Customer service background is a plus
  • Experience in offshore service operations is an advantage
  • Basic knowledge of MS Office (Outlook, Word, PowerPoint, SharePoint, Excel).

✅ Responsibilities:

  • Diagnose HVACR/refrigeration alarms based on SLA
  • Contact customers via phone/email with accurate documentation
  • Analyze alarm history and graphs for sound decision-making
  • Update and confirm completed work orders
  • Handle inbound/transferred calls as needed
apartmentNityo InfotechplaceQuezon City
Nityo infotech Services Philippines is currently looking for 26 HEADCOUNTS of: Customer Service/Support - Technician I – Monitoring Service (HVACR) | Open for Fresh Graduates  •  Location: SM Cyberwest Quezon City  •  Setup: Hybrid - 3x onsite per...
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