Customer service assistant
Muntinlupa
Job Description
Posted on 16 April 2026
ROLE AND RESPONSIBILITIES:
- You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
- You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
- You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
- You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member
- Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.
WHAT WE OFFER:
- Market Competitive Pay Levels
- Retirement Plan
- Medical Plan (HMO) from Day 1 of employment
- Dental, Medical, and Optical Reimbursements
- Life and Disability Insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Tuition Fee Reimbursement
- Employee Assistance Program (EAP)
- Annual Performance Based Merit Increases
- Employee Recognition
- Training and Staff Development
- Employee Referral Program
- Employee Volunteerism Opportunity
- All Mandatory Statutory Benefits
WHO WE ARE:
- Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
- UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
- We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
- As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
- We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
- Elevate your career with a leading health care company while improving lives.
- Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.
Qualifications/Requirements
JOB QUALIFICATIONS:
- At least 24 months BPO experience
- Good communication skills
- Ability to multi-task
- Must be willing to report in Makati
- Must be willing to work on shifting schedules
- Must be a Filipino citizen
Work location
CITY OF MUNTINLUPA, NCR, FOURTH DISTRICT
Remarks
No additional remarks
Apply now
Parañaque, 15 km from Muntinlupa
Job Description
Posted on 24 April 2026
1. Provides competent and error free service to customers of a large/medium/small branch both external and internal.
2. Ensures agreed service targets with the branch’s internal and external clients...
EastvantagePasig, 20 km from Muntinlupa
are seeking a skilled and experienced Student Enrollment Assistant to join our team. The ideal candidate should be able to provide excellent customer service by interacting with customers, understanding their concerns, and providing effective solutions.
Job...
Manila, 25 km from Muntinlupa
Job Description
Posted on 22 April 2026
Customer Care Staff is responsible for providing excellent customer service by assisting clients in selecting appropriate eyewear, responding to inquiries, processing sales, and ensuring a smooth and pleasant...