NOC Engineer | Temp WFH | Night Shift - Quezon City

Key Responsibilities:

• Monitor and troubleshoot network issues, identifying and resolving incidents in a timely and efficient manner
• Ensure effective incident response and resolution, minimizing service disruptions and impact to customers
• Proficient in ITIL incident management processes, including incident detection, reporting, and resolution
• Participate in change management processes to ensure that changes to the network and services are properly planned, tested, and implemented
• Collaborate with teams to manage service requests, ensuring timely and effective fulfilment of customer requests
• Monitor and respond to events that may impact network and service availability, taking proactive measures to prevent service disruptions
• Proactively analyze data from Network Monitoring Tools and determine best course of action to help prevent faults from happening
• Create or update internal documentation regarding actions taken to sort specific case scenarios so that information can be shared among the team
• Respect customer SLAs
• Provide technical support for ILA sites, including site communication, HVAC, commercial power, backup generators, and battery systems
• Collaborate with teams to identify and implement service improvements, ensuring alignment with business objectives
• Participate in problem management activities to identify and resolve root causes of incidents
• Participate in continual service improvement activities to identify and implement improvements to IT services

Requirements:

• Minimum of 3 years’ experience in a NOC environment supporting enterprise or ISP networks.
• Good knowledge of routing, switching, and firewalls.
• Knowledge and experience with optical networks.
• Knowledge of network protocols and architectures
• Strong understanding of critical infrastructure, fibre, and OSP
• Experience with ILA sites and associated systems (site communication, HVAC, commercial power, backup generators, and battery systems)
• Optical Transport experience, Ciena 6500 preferred.
• Experience with network monitoring tools, IT service management tools and platforms
• Experience with Cisco and Fortinet equipment
• Knowledge of ITIL practices, including ITIL incident management processes, problem management, change management, service request management, event management, and continual service improvement
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills
• Ability to work unsupervised in a fast-paced environment and prioritize tasks effectively
• Flexible and adaptable
• Continuous improvement mindset to identify and recommend areas requiring change, as well as recommendations for solutions.
• Amenable to work night shift/US hours, weekends, holidays and overtime
• Amenable to work in Alabang, Muntinlupa City once WIO resumes