Manager – Business Transformation

Who we are

Join a global team focused on meaningful healthcare impact.

Job summary

Manager – Business Transformation is responsible for leading the continuous improvement, transformation and innovation portfolio and delivering measurable business value across operations. Operating within a Global Business Services environment, this role drives end-to-end transformation from intake and prioritization through execution, stabilization and benefit realization while enabling cross-functional collaboration and service excellence.

• Lead and govern the continuous improvement and transformation pipeline including opportunity intake, prioritization and sequencing
• Translate business strategy into a balanced portfolio of transformation and innovation initiatives with clear value targets
• Oversee end-to-end execution of transformation programs ensuring delivery discipline, risk management and benefit realization
• Manage opportunity assessment ensuring initiatives are well defined, value-driven and execution-ready
• Drive process improvement through Kaizen events, root cause analysis and standard work optimization
• Ensure post-implementation stabilization and resolution of gaps to embed changes into operations
• Partner with Operations, Information Technology, Data, Automation, Human Resources and Finance teams to deliver integrated solutions
• Track, report and validate transformation benefits ensuring sustained value realization
• Provide executive-level updates on pipeline health, risks, progress and realized outcomes
• Lead and develop team members through workforce planning, coaching, performance management and succession planning

• 7+ years of experience in business transformation and continuous improvement within a multinational or shared services environment required
• 5+ years of leadership experience in people or program management required
• Proven experience managing complex transformation programs and transitions required
• Strong knowledge of portfolio governance and benefits realization required
• Experience in risk and compliance management required
• Knowledge of financial planning and budgeting preferred
• Strong executive communication and stakeholder management skills required
• Ability to influence senior leaders and drive decisions in ambiguous environments required

• Bachelor’s degree in Business, Management Engineering, Industrial Engineering or related field required
• Master’s degree in Industrial Engineering or related field preferred

• Project Management Professional (PMP) – Project Management Institute preferred
• PRINCE2 Certification – AXELOS preferred
• Prosci Change Management Certification – Prosci preferred
• Lean Six Sigma Green Belt or Black Belt – International Association for Six Sigma Certification preferred

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance and wellness allowance
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model based on role and business need
• Mission-driven culture events, outreach and service opportunities
• Learning and development programs, mentorship and career growth pathways
• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.