Sales Operations Analyst

About the unit:

The Commercial Planning Unit works closely with the Unit Heads and team to develop strategies and recommendations that will drive growth and profitability in the commercial segment. The Unit also analyzes the market for insights on competitors, and find opportunities on promos, and products/services.

About the role:

The Commercial Analyst will act as the intermediary between the Regional Sales Operations team and the local country stakeholders to carry out all regional initiatives, serving the three sub-teams within the Regional Sales Operations department, namely the Sales Automation, Commercial Data, and Pricing & Billing Operations teams.

• Be the Salesforce administrator for day-to-day operations like user account maintenance, transferring of opportunity ownerships, managing roles, and profiles, etc.
• Create Salesforce reports and dashboards for all stakeholders.
• Ensuring data cleanliness, e.g. correct mapping of accounts to salespeople, correct organizational information tagging on opportunities, etc.
• Drive adoption of Salesforce through constant engagement with the sales teams.
• Conduct training to grow the Salesforce(.)com skill set across the organization.
• Achieve a sound understanding of commercial data metrics for all stakeholders.
• Conduct training for our commercial data dashboards.
• Understand the local 3PL market, competitors’ pricing strategies, and provide such valuable information back to the team.
• Ensure that teams are compliant with all processes, e.g. pricing approvals.
• Assimilate information from multiple stakeholders into new projects and initiatives.
• Build strong relationships with all stakeholders to get their buy-ins with minimal friction.
• Coordinate regional initiatives and execute them on the ground.

Qualifications:

• Bachelors degree, preferably in Business Studies, Management/Industrial Engineering, or Information Technology
• Work experience in any similar field is a plus
• Basic knowledge and understanding of SQL and other business intelligence or analytics platforms (Python, R, Periscope, Metabase)
• Proven analytical background
• Intermediate skill in Microsoft Excel or Google Suite’s GSheet
• Excellent verbal and written communication
• Can work independently and as a member of a team
• Ability to work under pressure, prioritize and thrive in a fast-moving environment