Financial Account - Customer Service
About the role
As a Financial Account - Customer Service at Talent Outsourcing Channel Solutions', you will be part of a dynamic team providing comprehensive customer support to clients. This full-time role is based in Mactan Lapu-Lapu City Cebu, and will see you working closely with the wider customer service team to ensure exceptional service delivery.
What you'll be doing- Providing high-quality customer service to clients via phone, email, and chat
- Handling customer inquiries and complaints in a professional and empathetic manner
- Resolving customer issues in a timely manner and escalating complex cases as needed
- Updating customer records and maintaining accurate documentation
- Adhering to all company policies, procedures, and service-level agreements
- Contributing to the continuous improvement of customer service processes and practices
- At least 6mos. BPO experience in a customer service or call centre role, preferably in the financial services industry
- Strong communication and interpersonal skills, with the ability to effectively engage with customers
- Excellent problem-solving and decision-making abilities
- Proficiency in Microsoft Office suite and ability to navigate customer service software
- A customer-centric mindset and commitment to delivering exceptional service
- Flexibility to work in a fast-paced, target-driven environment
What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. As a Financial Account - Customer Service, you can expect:
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness benefits
- Opportunities for career development and advancement
- A collaborative and inclusive work culture
- Work-life balance initiatives, including flexible working arrangements
About us
Talent Outsourcing Channel Solutions' is a leading provider of customer service and business process outsourcing solutions. With a focus on innovation and excellence, we partner with organisations across various industries to help them deliver exceptional customer experiences.Our talented team is passionate about driving results and making a positive impact on the lives of our clients and their customers.
Apply now to join our team and contribute to the ongoing success of Talent Outsourcing Channel Solutions'.