Master Data Analyst (Data Governance Specialist) | Day Shift | BGC

Join our Pioneer Account in BGC, Taguig supporting one of the world's largest Food & Beverage companies and take your career to the next level!

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• The Master Data Steward is responsible for supporting domain-level data quality, operational stewardship, and user support across assigned master data areas within GCC Manila.
• Reporting to the Master Data Lead, the role combines strong transactional knowledge with domain accountability, ensuring data inputs are correct, requests are processed with strong quality discipline, and reporting and issue visibility are maintained for the assigned domain.
• The Master Data Steward works closely with onshore subject matter experts and domain owners, who retain deep process and relationship ownership, while providing day-to-day support for business-as-usual requests, data quality follow-up, and operational reporting. The role is designed to flex across domains, including material, vendor, customer, finance, or emerging stewardship areas such as pricing data.
• Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization’s and client's SOPs thereby ensuring customer satisfaction
• Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
• Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Execute transactions as per the prescribed timelines.
• Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization’s and client's SOPs thereby ensuring customer satisfaction
• Performs research or due diligence to resolve issues, educate clients, and promote client’s products and services; identify and offer new opportunities and solutions to meet customer needs as appropriate.
• Meet program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation
• Adhere to program specific processes, policies & procedures
• Perform assigned tasks and ad-hocs based on business need

Requirements:

• Bachelor’s degree or equivalent relevant experience preferred.
• Training in data management, business operations, or shared services desirable.
• 5+ years’ experience in master data operations, transactional processing, or related data management roles.
• Experience working across one or more master data domains such as Material, Vendor, Customer, or Finance.
• Demonstrated experience supporting data quality, issue resolution, or domain-level operational ownership.
• Experience partnering with stakeholders in a process-driven operational environment.
• Experience in shared services, GBS, or delivery centre environments desirable.
• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on day shifts, shifting schedules and split offs as necessary, working on holidays and weekends

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work - Certified

We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure non-voice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements.

Our office is located at Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines

This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines