Customer Service (Client Account Associate)

Overview

We are looking for a Customer Service Agent to join our team and handle inbound and outbound customer calls. The ideal candidate has excellent communication skills, thrives in a fast-paced environment, and can quickly learn and adapt to new tools and systems.

• Excellent English verbal communication and active listening skills
• Ability to handle customer calls professionally and efficiently
• Highly adaptable and able to learn new tools and systems quickly
• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced environment
• Previous customer service or call handling experience is a plus
• Basic computer proficiency and ability to navigate multiple systems
• Leadership experience and skills is an advantage

What you'll do:

• Handle inbound and/or outbound customer calls in a professional and courteous manner
• Provide accurate information and resolve customer concerns or inquiries
• Document call details and update records in the appropriate systems
• Use internal tools and platforms to assist customers effectively
• Maintain a high level of customer satisfaction through clear communication and timely resolution
• Follow company processes, guidelines, and service standards
• Continuously learn and adapt to new tools, systems, and procedures

Who you are:

• Education: Senior high diploma or any vocational course is acceptable.
• Knowledge with Microsoft excel.
• BPO experience of at least 1 year is an advantage
• With good leadership skills
• Able to work onsite and night shift.

Why Join Us?

• HMO after 30 days with 1 dependent
• Dental Coverage
• Group Life Insurance (Php100,000)
• Yearly Birthday Cake
• Token every Work Anniversary
• Free Snacks in the Pantry
• Paid Leaves
• Free Lunch on First Day
• Family Day (potluck every last Friday of the Month)
• Free Anti-Rad eyeglasses upon Regularization
• Monthly Wellbeing Check (mental health day)