Technical Support Engineer – Tier 1 (SMS LT Team)
Supporting Enterprises Inc. Cebu
TECHNICAL SUPPORT ENGINEER - TIER 1 (SMS LT TEAM)
Reports to: Team LeadLocation: 9th Floor, MSY Tower, Pescadores Road, Cebu Business Park, Hipodromo 6000, Cebu City
Job Type: Full-Time
Work Setup: Hybrid
Job Purpose:
The Technical Support Engineers are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc., or escalate concerns to a different department.
Duties and Responsibilities:
- Provide first-level technical support and preliminary investigation on issues and service requests raised by clients.
- Communicate, manage and track issues, escalate and transfer cases according to established processes and procedures.
- Respond to client's inquiries and issues via email and chat.
- Document all technical inquiries, develop, and review content for the knowledge base articles.
Qualifications:
- Minimum of six (6) months of technical support experience.
- Excellent English verbal and written communication skills.
- Must have a basic knowledge of SQL.
- Knowledgeable in web page design and debugging, preferably HTML 5.0 and CSS.
- Available to start immediately.
- Basic understanding of Email & SMS Marketing is a plus.
WOO XPhilippines
on the best terms. We compete not just on price execution but also on integrity, user experience, innovative tools, and global opportunities.
About the opportunity:
We are looking for a Technical Support Engineer (L2/L3) who can join us along this mission...
Applied Expert Systems & Software Inc. (APEXS Inc.)Lapu-Lapu, 6 km from Cebu City
APPLIED EXPERT SYSTEMS & SOFTWARE INC. (APEXS INC.)
For Immediate Hiring:
TECHNICAL SUPPORT STAFF
Qualifications:
• Male
• Graduate of Electronics Engineering and/or similar fields.
• Adept and knowledgeable in various computer programs like...
Talent FirstPhilippines
America, we are seeking a highly motivated and technically skilled Technical Support Engineer to join our growing global support team.
Role Overview
In this role, you will support our customers by resolving technical issues, assisting with installations...