Technical Support Engineer (APAC) at Talent First
Location: Philippines (Remote)
Job Type: Full-Time
Schedule Flexibility: Includes shifts and weekend availability
About the Company
Our client is a leading provider of real-time retail and supply chain optimization technologies. They partner with top global retailers to improve operational efficiency, responsiveness, and customer satisfaction through innovative software solutions.
As we continue our expansion across Latin America, we are seeking a highly motivated and technically skilled Technical Support Engineer to join our growing global support team.
Role Overview
In this role, you will support our customers by resolving technical issues, assisting with installations, and working closely with internal engineering teams to ensure smooth product performance. The ideal candidate will combine strong technical knowledge with excellent customer service skills and adaptability in a dynamic environment.
Key Responsibilities- Provide responsive and high-quality technical support to customers in the APAC region
- Assist users with software installations, configurations, and troubleshooting
- Diagnose and resolve technical issues via remote desktop support tools
- Escalate complex problems to the software development or engineering teams as needed
- Maintain accurate records of customer interactions and issue resolutions
- Collaborate with cross-functional teams to drive issue resolution and continuous improvement
- Minimum of 2 years’ experience in a technical support, help desk, or customer-facing engineering role
- Proficiency in MS SQL and working knowledge of Python
- High proficiency in English and Spanish (spoken and written)
- Strong problem-solving abilities and a proactive, self-motivated attitude
- Ability to work independently in a fast-paced, self-learning environment
- Willingness to work flexible hours, including weekends and shifts
- Experience working in retail technology or supply chain environments
- Familiarity with cloud platforms (e.g., AWS, Azure) and big data technologies
- Retail experience is a plus
- Familiarity with supply chain systems is a significant advantage
- Bachelor’s degree in Industrial Engineering, Computer Science, or a related field (preferred but not mandatory)
- Work with a global tech leader transforming the retail space
- Contribute to mission-critical systems used by major retailers worldwide
- Be part of a diverse, inclusive, and innovation-driven culture
- Opportunity to develop technical and communication skills in a high-impact environment
This offer from "Talent First" has been enriched by Jobgether.com and got a 72% flex score.