Medical Document Retrieval Specialist
OpsArmy Makati
Medical Document / Records Retrieval Specialist
Full-Time | Fully Remote
Apply: https://operationsarmy.com/application
Job Overview
The Medical Document / Records Retrieval Specialist is responsible for obtaining, tracking, and managing medical records from healthcare providers, hospitals, clinics, and other medical facilities. This role ensures accurate, timely, and HIPAA-compliant retrieval of patient records to support billing, legal, insurance, or healthcare operations.
Key Responsibilities- Request medical records via phone, fax, email, portals, or mail
- Follow up with healthcare facilities to ensure timely submission of records
- Track record requests and maintain accurate status updates in CRM or tracking systems
- Review received documents for completeness and accuracy
- Organize, upload, and index records into internal systems
- Ensure compliance with HIPAA and data privacy regulations
- Communicate with clients, providers, and internal teams regarding record status
- Escalate delayed or incomplete requests as needed
- Maintain detailed documentation of all communications and follow-ups
- At least 1–2 years of experience in medical records retrieval, healthcare administration, or related field
- Strong understanding of HIPAA and medical record confidentiality
- Excellent verbal and written English communication skills
- Experience handling US healthcare providers (preferred)
- High attention to detail and strong organizational skills
- Ability to multitask and manage high-volume requests
- Proficient in CRM systems, EMR/EHR platforms, and Google Workspace or MS Office
- Experience working with insurance companies, personal injury law firms, or medical billing teams
- Familiarity with medical terminology
- Experience with fax management systems and provider portals
- Background in remote or work-from-home setup
- Persistence and follow-through
- Strong time management
- Professional phone etiquette
- Problem-solving skills
- Data accuracy and compliance mindset
Apply: https://operationsarmy.com/application
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OpsArmyPasay, 2 km from Makati
Medical Document / Records Retrieval Specialist
Full-Time | Fully Remote
Apply: https://operationsarmy.com/application
Job Overview
The Medical Document / Records Retrieval Specialist is responsible for obtaining, tracking, and managing medical...