Customer service assistant
Job Description
Posted on 3 June 2025
To be a passionate individual to delivers personalized and memorable experiences for customers. Customers will rely on this agent to answer questions, address their concerns, and help them with a product or service.
Salary Range: Php30,000 - Php40,000Work Set-Up: Work onsite | Mon-Fri | FlexiShift
Benefits:
Leave Benefits: 5 Sick Leaves + 10 Vacation Leaves
Allowances: Rice, Clothing/Uniform, Medical, and Meal Allowance
Healthcare: HMO with 1 free dependent
Parental Support: Paid Maternity and Paternity Leave
Government Contributions: SSS, PhilHealth, and Pag-IBIG
Responsibilities: Answer all incoming calls, emails, and social media enquiries and make outgoing calls
Process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.Develop and establish working relationships with customers by pre-selling, promoting products, and suggesting fashion trends.
Assist customers with their requests, orders, and inquiries and create sample request/s forms when requested.
Provide customer service that meets or exceeds customer needs.
Comprehend product information sheets and relay them to customers in simple terms.
Requirements:- 3 years experience in Customer Service or a similar role.
Experienced in retail, specifically in fashion brands.
Basic computer knowledge and typing skills.Must be friendly, outgoing, and have a conversational tone of voice.
Must have a clear speaking voice and be able to communicate well over the phone.
Must be able to follow set procedures, including the ability to read scripts verbatim.
Excellent time management and problem-solving skills.
Ability to think creatively and use initiative to work independently.
Extremely organised and have a strong ability to work on multiple tasks simultaneously.
People focused, work well as part of a team with great collaboration.
Our Location: Unit 1E, Philexcel Annex, Clark Freeport, Mabalacat, 2003 PampangaWho we are:
Guerilla Staffing Solutions is a family-owned business with roots in both Australia and the Philippines. Our vision is to create enduring employment opportunities for our team members, and we are dedicated to fostering a positive, inclusive, and respectful work environment.
We prioritize open communication, trust, and mutual respect among our staff and clients. We carefully partner with clients who value kindness and inclusivity in their treatment of employees, irrespective of their geographical location.
Qualifications/Requirements
Qualifications/requirements not specified
Work location
ANGELES CITY, PAMPANGA
Remarks
No additional remarks
Apply now