Operations Assistant
Job Description:
We're looking for an enthusiastic and detail-oriented Operations Assistant to join our Operations team. You'll play a crucial role in ensuring a seamless experience for our customers by supporting the timely fulfillment of rewards and optimizing operational processes.As an Operations Assistant, you'll be the behind-the-scenes engine that makes the magic happen, gaining hands-on experience with fulfillment, campaign setup, automation, and data analysis, while collaborating with various internal teams.
Job Responsibilities:
- Support the fulfillment of point rewards to users, especially for new merchant partnerships.
- Help design and execute fulfillment strategies that provide the best customer experience.
- Identify manual and repetitive tasks that can be automated using low-code tools or AI.
- Assist in voucher stocking, order tracking, and merchant data management.
- Set up and maintain campaigns and internal dashboards.
- Ensure fulfillment processes are executed within SLA timelines.
- Maintain and improve documentation for fulfillment operations.
- Collaborate with product, support, and business teams to continuously improve processes.
What we're looking for:
- A college graduate with a degree in Business, Operations, Analytics, or a related field.
- 2 years of experience in an operation, administrative, or related role.
- Strong attention to detail and ability to follow processes with consistency.
- Comfortable working with spreadsheets (Excel/Google Sheets); a basic understanding of automation tools is a plus.
- A curious mindset with a passion for improving customer experience.
- Able to communicate clearly and work well with cross-functional teams.
- Bonus: Interest in travel, loyalty programs, or fintech.
- Real ownership of meaningful projects
- Exposure to the fast-moving world of startups, affiliate commerce, and fintech
- Learn how operations, customer experience, and automation come together
About us
Blue Wolf Solutions is a leading provider of innovative IT and business solutions. We have a strong presence across the Philippines and a reputation for delivering high-quality services to our clients. Our team of dedicated professionals is passionate about driving innovation and helping our clients achieve their goals.
What we offer:
At Blue Wolf Solutions, we are committed to creating a positive and supportive work environment that fosters personal and professional growth. In addition to a competitive salary, we offer a range of benefits, including:
- Opportunities for career advancement and skill development
- Comprehensive health and wellness programs
- Generous leave entitlements and flexible work arrangements
- Team-building activities and social events