Customer service assistant
Taguig
Job Description
Posted on 24 May 2025
Position: Renewals & Win-Back Specialist(French Bilingual)
As a Bilingual Renewals & Win-Back Specialist, you will manage subscription renewals and reactivation efforts for former customers. You’ll play a key role in reducing churn and increasing customer lifetime value by building strong relationships and delivering personalized outreach in both French and English.
Key Responsibilities- Manage the end-to-end renewal process for assigned accounts.
- Conduct outreach to former customers to understand cancellation reasons and offer tailored win-back solutions.
- Communicate effectively in both French and English, adapting tone and messaging to each audience.
- Collaborate with internal teams to ensure a seamless customer experience.
- Track and report on renewal and win-back performance using CRM tools.
- Provide feedback to improve customer retention strategies and service offerings.
- Fluent in both French and English (spoken and written).
- 2+ years of experience in customer success, sales, or account management.
- Strong interpersonal and negotiation skills.
- Proficiency with CRM platforms (e.g., Salesforce, HubSpot).
- Ability to work independently and manage multiple priorities.
- Customer-centric mindset with a proactive approach to problem-solving.
Work location
TAGUIG CITY, NCR, FOURTH DISTRICT
Remarks
No additional remarks
Apply now
Taguig
Job Description
Posted on 23 May 2025
Career Opportunity in Infosys BPM Limited
Position
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