Network engineer

placeVillanueva calendar_month4/9/25

Job Description

Posted on 8 April 2025
I. PURPOSE

Level 1 Network & Security Support Engineer

II. DUTIES AND RESPONSIBILITIES

Responsible for addressing Service Requests (Non incident related). (Service Request shall be defined as those changes that are low risk and frequently recurring)

Perform policy updates /modifications
Creation and Configuration of Asset Groups, Prevention and Sensor Updates
Perform Assignment of Asset Groups to Prevention Policies

Troubleshooting

Platform troubleshooting
Provides technical support and work with vendor’s support teams to resolve issues.
Maintains inventory of tickets (issues, service requests and changes) pertaining to solutions being handled.
Maintains documentation for security diagrams and procedures.
Escalation to equipment vendor. Trends onsite engineer shall follow the escalation process agreed between Client and the equipment vendor.

Perform daily monitoring and checking of the EAS platform status through client provided monitoring tool.

Submits reports such as Service Request Reports as required.
Interacts with principal for restoring services and resolving problems of the platform.
On call support on weekends as needed

Qualifications/Requirements

QUALIFICATIONS
A. Minimum Education

A graduate of any 4-year IT related courses:

▪ BS in Electronics Engineering
▪ BS in Electronics and Communications Engineering
▪ BS in Information Technology
▪ BS in Computer Engineering
▪ BS in Computer Science
▪ BS in Information System
B. Minimum Experience/Training

Experience in handling / administration of endpoint anti-virus software or EDR
With 1 to 2 years of related experience

C. Competency

Results-oriented and self-starter
Analytical, team player and dynamic
Results-oriented and self-starter
Analytical, team player and dynamic
Effective communication skills
Demonstrates success as problem solver
Working knowledge in information security and data protection
Ability to apply security controls in managing and operating IT computing and services

WORKING CONDITIONS

Willing to be assigned on a shifting schedule onsite
Reports to Client’s site aligned with Client’s working schedule or as requested by Client.
Ensures availability in standby 24x7 for maintenance and incident support calls

Work location

VILLANUEVA, MISAMIS ORIENTAL

Remarks

No additional remarks

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