Manila - Accounting Manager – US Client Services

About the Role

This role requires hands-on expertise in accounting systems, team management, and month-end close processes.

Key Responsibilities

Daily Tasks:

• Review daily financial reports.
• Maintain direct responsibility for client communications.
• Support and guide accounting staff with questions and troubleshooting.
• Provide updates to the Dine US Team as required.
• Manage personal email inbox with a 24-hour response time.
• Monitor client email inboxes 2–3 times daily, ensuring responses within 24 hours.
• Follow established company processes and protocols.
• Provide coverage for absent staff handling critical daily functions (e.g., DSS approvals, Email Management, Bank Activity Clearing, Undeposited Funds Review).

Weekly Tasks:

• Process and oversee client bill payments.
• Cover for staff absences in key weekly tasks such as Sales Reconciliation and Prime Margin Reports.

Bi-Weekly Tasks:

• Conduct one-on-one meetings with accounting staff to manage deadlines, discuss monthly close processes, and track project updates.

Monthly Tasks:

• Review all reports related to the monthly closing process.
• Ensure accuracy and compliance of client financial reports.
• Oversee team progress on monthly deliverables and ensure adherence to internal processes.
• Lead or participate in meetings with both the Dine Philippines and Dine US Teams.
• Review performance feedback, provide coaching, and support the career development of accounting staff.

Qualifications and Requirements

Education and Experience:

• Bachelor’s degree in Accounting, Finance, or Business Administration.
• Minimum 5 years of experience managing accounting teams and multiple client deliverables simultaneously.
• Strong background in financial reporting and month-end closing.
• Experience functioning as a finance or accounting team leader or manager.

Technical Expertise:

• Proficient in at least one of the following US client accounting platforms:
• Restaurant365
• QuickBooks Online
• SAP ERP
• Sage Intacct
• MarginEdge
• Xero
• Advanced Microsoft Excel skills.
• Comfortable learning and adapting to new accounting tools and software.
• Language and Communication: Strong command of written and spoken English.
• Ability to communicate professionally with managers, clients, and peers via phone and email.
• Able to collaborate between US and Philippine teams.

Analytical and Organizational Skills:

• Demonstrates a strong problem-solving mindset by identifying root causes and delivering
• solutions, even when it requires thoroughly analyzing detailed or routine daily information.
• Able to manage multiple priorities and work independently.
• Comfortable dealing with complex situations and guiding staff through resolution.

• 10+ years of experience with US or offshore client accounting services.
• Prior experience using Restaurant365, QuickBooks Online, SAP ERP, Sage Intacct, MarginEdge, or Xero.
• Prior experience in providing accounting services to clients in the Hospitality and Restaurant Industry. (Preferred)
• Proven ability to manage at least 5 clients concurrently.
• Strong English communication skills.
• Experience managing two or more accounting staff members.