Customer Service Representative(Virtual Process | No Versant)
About the role
We are seeking a highly motivated Customer Service Representative to join our team at YWA HUMAN RESOURCE CORPORATION' in Cebu City, Cebu. This is a full-time role, providing you with the opportunity to deliver exceptional customer service in a virtual environment, without the need for a Versant test.
What you'll be doing- Responding to customer inquiries and resolving issues via phone, email, and chat
- Providing accurate and timely information to customers
- Identifying and escalating complex customer issues as needed
- Maintaining detailed records of customer interactions
- Contributing to the continuous improvement of customer service processes
- Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
- Strong problem-solving and critical thinking skills to effectively address customer concerns
- Proficiency in using computer and office software applications
- Ability to work in a fast-paced, virtual environment and adapt to changing customer needs
- Previous experience in a customer service or call centre role, preferably in the same industry
What we offer
At YWA HUMAN RESOURCE CORPORATION', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:
- Opportunities for career development and advancement
- Comprehensive health and wellness programs
- Flexible work arrangements to support work-life balance
- Ongoing training and development initiatives
- A vibrant and inclusive company culture
About us
YWA HUMAN RESOURCE CORPORATION' is a leading provider of human resource solutions, with a strong focus on delivering exceptional customer service. Our company is built on a foundation of integrity, innovation, and a deep commitment to our employees and clients.We are constantly seeking talented individuals who share our passion for excellence and are eager to contribute to our continued success.
Apply now to join our team as a Customer Service Representative and be a part of our exciting and rewarding journey.