Business Support Jr. Team Lead - HR Service Center

apartmentWillis Towers Watson placeSanta Ana scheduleFull-time calendar_month7/22/25

Client Focus:

Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics serving as primary point of contact.
Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
Lead and/or participate in ad hoc projects pertains to Human Resources and/or office-wide issues
Identify explicit and implied client needs by asking probing questions, understanding requirements and drive change along with detailed plan

People:

Oversee adherence to defined processes in GHRS
Lead process efficiency, monitoring of workload and the implementation of the improvement projects
Identify the potential for better team efficiencies and agree with the leader on their implementation
Proactively provides immediate and specific constructive feedback and recognition evenly across own team

Operational Excellence and Innovation:

Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing
Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
Enrich the processes, value-added services and keeping current on trends (power tools) for both internal and external customers

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