Remote Technical Support Specialist

Compensation: $6 - $9 per hour (USD)

Your expertise will contribute significantly to maintaining client satisfaction and enhancing the overall efficiency of our services.

• Professionally handle customer service calls, addressing inquiries and resolving issues while maintaining positive client relationships.
• Manage collections processes, diligently following up on outstanding payments and maintaining accurate financial records.
• Prepare and deliver timely and accurate quotes to clients, ensuring all necessary details are included.
• Conduct thorough procurement research to gather information on vendors and pricing for informed purchasing decisions.
• Maintain well-organized documentation related to customer interactions, collections, quotes, and procurement activities.
• Manage schedules and coordinate appointments and meetings efficiently.
• Provide administrative support by managing data entry, filing, and other office-related tasks to ensure smooth operations.

• Proven experience in technical support or a related IT role.
• Strong understanding of computer systems, hardware, and software applications.
• Strong communication skills, both written and verbal, with the ability to explain complex concepts simply.
• Experience with remote support tools and ticketing systems.
• Ability to work independently and manage time efficiently in a remote setting.
• Detail-oriented and capable of documenting processes and solutions accurately.
• Exceptional organizational skills with strong attention to detail and the ability to prioritize tasks effectively.
• Comfortable and proficient in working with numbers and performing basic calculations.
• Excellent verbal communication skills with a clear and professional speaking manner.

• Work From Home
• Performance Bonus

This offer from "VirtueStaff" has been enriched by Jobgether.com and got a 75% flex score.