TIBCO Technical Support Specialist
Job Description
As a member of IT Application Management, the TIBCO Technical Support Specialist will assume a key role in day-to-day support of integration processes and frameworks, primarily leveraging the TIBCO product stack at Essilor of America. He/She will maintain and provide support for reported issues identified by our user community.He/She, as part of the Application Support team, will drive functional, technical, data, reporting, and process support, with a focus on technical optimization, communication, and business relationship management. He/She will assist IT peers in building expertise on the TIBCO product stack necessary to support current integration processes and frameworks, and future application administration.
PRIMARY RESPONSIBILITIES:
Support solutions that require system to system integration, leveraging the TIBCO suite of SOA tools.
Function as Technical Support Specialist for enterprise integration platform services.
Create and maintain application support documentation, knowledge base articles, and SOPs for TIBCO messaging and integration services, pertaining to bug fixes, service improvements, and root cause corrective actions.
Certify production level process code and completeness of all documentation before production deployments are performed.
Manage performance monitoring and administration tools for the integrated products suites, including dashboards to properly enable the visibility of operational data within the platform.
Support the integration of enterprise data into all web or mobile delivery layers of the platform.
Participate towards the ongoing process of user experience improvements across the platform, via product release cycles.
Manage and improve administration and support policies around the platform, including change management, user management, product release and performance notifications, environment provisioning and integration.
Heavy interfacing with business users and stakeholders on all aspects of Application Management.
Will also work with TIBCO and other vendor product support and engineering teams when necessary to resolve platform problems.
Communicate to management on issues, risks and status of the integration platform.
Ensure alignment with corporate standards and strategic technology decisions.
Ensure that all aspects of the IT SDLC for project deliverables, enhancements, bug fixes, and system improvements are properly enforced including post deployment support.
EDUCATION AND QUALIFICATIONS:
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.- 5 years in messaging middleware such as TIBCO EMS, FTL or RV, MQ Series or open JMS.
- 5 years in TIBCO Active Matrix Business Works integration technologies, adapters and frameworks.
- 5 years with support/development and security of enterprise web services.
- 5 years experience with Java application development.
Knowledge of TIBCO Business Connect B2B Gateway, Spotfire, CIM, Active Spaces and Business Events is a plus.
Knowledge of TIBCO administration tools such as Hawk and Administrator is a plus.
Knowledge of Linux/UNIX and Windows OS administration is a plus.
Knowledge of UNIX and shell scripting experience is a plus.
Knowledge of application virtualization technologies and other application infrastructure architectures.
Experience with administration, deployment and performance tuning of relational DBMS and SQL.
Thorough understanding of common change management, production support and application operations management processes.
Familiarity with Subversion SCM tools
Strong analytical, good communication and inter-personal skills are required as interactions with business and end users a must.