System Engineer / Support Engineer - PH (TECHNICAL)
Cuscapi Makati Full-time
System Engineer / Support Engineer - PH
Responsibilities- To provide guidance and troubleshooting via phone call and remote support.
- Perform call and remote troubleshooting of reported issues and also perform proper escalation when necessary based on SLA and WLA.
- Accurately and concisely capture and document issues, information gathered and troubleshooting outcome in tracking systems and guides.
- To handle the L2 case escalation such as database (DB) structure amend, corrupted, modification, migration.
- To perform checking on system error in script, reporting sales not tally (SSR, X Report or Z Report) and sales missing.
- To handle L3 case escalation related to integration and bux fixing.
Requirements:
- Possess Diploma or Degree in Computer Science/Information Technology or equivalent.
- Required skill(s): MS SQL Server, MYSQL, Java, C++
- Required language(s): English
- At least 2 year(s) of working experience in the related field is required for this position.
- Perform standby and after office hour support on rotation basis and must be available whenever your service is schedule/needed including off day/public holidays.
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