Technical Support Engineer (Night Shift)
Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the
Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business but in the communities we serve.
With a highly engaged and innovative team, we don’t just optimize processes; we also create meaningful change.
We are looking for a Technical Support Engineer who is willing to work on a Permanent Night Shift Role :
Specific Duties and Responsibilities:
The Technical Support Engineer is expected to perform the following:
- Learn Client's policies and procedures (in order to better resolve end user issues)
- Provide Tier 1 technical and application support to end users, both locally and overseas
- Create, maintain and deactivate user accounts, groups, and access management as necessary
- Manage Account equipment and inventory
- Draft and revise end user-facing documentation on an as-needed basis
- Assist and collaborate with Business Operations and other teams to support IT operations and initiatives
- Be willing to ask questions, provide input/feedback feedback and openly collaborate with teammates
- Dependable, self-starter
- Proficient with Google Products (Docs/Sheets/Slides etc) and Jira Service Management (ticketing)
- Strong written English skills for effective communication with international customers
- The ideal candidate should have a Bachelor's Degree in IT, Computer Science or similar
- Have at least 1 year of experience as a Support Engineer
- Be willing to work PH hours (Mon-Fri) and follow PH holiday schedule