Operations manager

Job Description

Posted on 13 August 2025

Overall Purpose of The Job

Manage and Launch the Loyalty Program (LP) in the Philippines market that reflects the strategic priority to V Group and BOD.

This individual will be responsible for a broad set of initiatives to ensure the success of the LP launch and thereafter in the Philippines. Specific duties are:

• • Represent all loyalty program matters in the Philippines on behalf of V Group. This is in partnership with other staff members in the Manila V Group office.
• • Manage LP day-to-day Operations (Points allocation, redemption)
• • As seafarers visit the local office, be the LP ambassador that recruits new members and reminds existing members of the benefits and value participating in the V Group LP provides. Partner with V Group marketing to ensure inbound/outbound marketing campaigns are not only designed to meet the initiatives’ objectives but are also culturally relevant to the local market.
• • Identify and as determined, meet with 3rd party companies, for possible commercial cooperation. Examples of such possibilities include affiliate marketing firms, like Involve Asia and/or Shopee, and companies with relevant LP benefit product/services (e.g. redemption items)
• • Participate in contract negotiations.
• • Create presentations for events like monthly SteerCo, quarterly Leadership events, local All Hands meetings, etc.
• • Pull, analyze and publish scheduled and ad hoc reports to track LP KPIs and other metrics of its performance.
• • Work closely with V Services Controller’s team on building, maintaining, and reporting out (e.g. variance analyses) on the LP budget.
• • Coordinate various meetings including documenting notes and agreed upon deliverables.
• KEY SUCCESS MEASURES:
• Pilot program launch and subsequent program expansions, including rankings and 3rd party partnerships.
• At least 25% of eligible seafarers registered and active in the LP.
• Meeting We Care and attrition reduction goals in the Philippines as influenced by the LP.
• Qualifications/Requirements

• Strong relationship management and marketing skills.
• Solid analytical skills.
• Excellent communicator, both in oral and written format
• Has an unrelenting obsession to:

• Excellent work ethic.
• College degree.

• Member of graduate program.
• Solid general management and financial acumen.

Work location

CITY OF PARAÑAQUE, NCR, FOURTH DISTRICT

Remarks

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