IT Field Technical Support - Junior role - Fieldwork - Manila
Strategic Networks Inc Manila Temporary
Works hand-in-hand with Field Support Engineer, Dispatch and Service Desk team in attending and resolving all service request assigned per region/ area.
- Technical focal point, escalation for any question/ issues raised by Field Support Engineers during an on-site activity. This may require working outside business hours.
- Remotely or guide installations on our client’s IT Shared System.
- Respond and resolve incident tickets assigned by I.T. Dispatch Coordinators and Service Desk Engineer within the agreed SLA’s.
- Monitoring equipment, preparing purchasing requests for materials needed for each project and writing daily and monthly reports regarding maintenance work provided.
- Escalate service issues that cannot be completed within agreed Service Levels.
- Acts as hands and eyes for all network and server related requests or incidents.
- Maintains all I.T. equipment’s at client’s stores and offices by conducting proactive preventive maintenance.
- Provides support and troubleshooting to resolve all IT related issues locally or remotely from Stores, internal departments and external providers, vendors, or clients.
- Analyze issues and develop resolutions in a timely manner.
- Ensure escalation situations are managed, corrected quickly, professionally, and proper communicate with client regarding incidents, progress and notify impending changes or outages.
- Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
- Mentor and guides Field Support Engineer in providing solutions that help excellent customer experience.
- Take full responsibility and the required action for the assigned tasks.
- Meet and adhere to attendance requirements based on Service Level Agreement.
YempoManila
We have an exciting dayshift, Manila-based opportunity available for a Technical Support Analyst. Work from home or the office – you choose!
When you join Yempo, you’ll receive the following fantastic benefits:
• Highly competitive salary – paid...
Makati, 6 km from Manila
Job Description
Posted on 17 July 2025
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Talent FirstPhilippines
America, we are seeking a highly motivated and technically skilled Technical Support Engineer to join our growing global support team.
Role Overview
In this role, you will support our customers by resolving technical issues, assisting with installations...