Senior NOC Engineer

Meet the team:

You will utilize your knowledge, skills, and abilities to resolve incidents within agreed SLAs, participate in process improvements, and leverage a wide array of tools and systems.

Where you come in:

• Handle network & systems incidents escalated from NOC Analysts and perform troubleshooting.
• Escalation of issues to Major Incident through IOC.
• Join as technical resource on major incident bridges (until escalated to the next tier) and coordinate with internal teams and vendors.
• Utilize advanced monitoring tools for proactive detection and analyze trends for preventive measures.
• Escalate issues to higher tiers of support and collaborate with engineers to determine effective courses of action.
• Escalate complex issues to management, other IT resources, third parties, and/or vendors as appropriate.
• Participate in improving processes and knowledge base articles.
• Other duties or tasks may be assigned as needed.

What makes you successful:

• Experience in systems / network operations or similar role; prior NOC experience preferred.
• Technical Skills: Intermediate knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF); hands-on experience with routers and switches; familiarity with firewalls, VPNs, and monitoring tools. Knowledge (working experience is a plus) in Hypervisor (VMware vSphere, Hyper-V), Storage (Dell PowerStore, PowerMAX, NetApp) and Windows / Linux OS and Services, Compute (Dell Blade and Rack-Mount Servers) and Backup and Restore (Rubrik).
• Soft Skills: Strong analytical ability, communication, and ability to work under pressure.
• Knowledge of server virtualization fundamentals.
• Experience with remote access tools and understanding in security protocol compliance.
• Familiarity with ITSM concepts, including Atlassian (Confluence/Jira).
• (Nice to have) Experience with scripting (Python, PowerShell) for automation.
• (Nice to have) Experience on cloud networking (GCP, AWS, or Azure)
• (Nice to have) Certifications: CCNA, CCNP or equivalent
• (Nice to have) ITIL Foundation certification / ITIL Change and Problem Management familiarity is a plus
• Good multi-tasking skills working with numerous monitors, communication channels, and multiple engineers/teams.
• Ability to work under pressure handling time-sensitive production incidents.
• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced, dynamic environment.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 5-8 years related experience or Master’s degree and 2-5 years’ equivalent experience.