Collection Specialist

 I.  POSITION SUMMARY

The Collection Staff is responsible for the timely and efficient collection of receivables, ensuring that all outstanding accounts are properly monitored, followed up, and resolved in accordance with company policies and applicable laws. The role requires maintaining accurate records, coordinating with clients, and supporting the company’s financial stability through effective collection practices.

II. DUTIES AND RESPONSIBILITIES

The Collection Staff shall perform, but not be limited to, the following duties:

1. Accounts Monitoring

• Monitor and maintain updated records of accounts receivable.
• Review aging reports and identify overdue accounts for immediate action.

1. Collection Activities

• Conduct follow-ups on outstanding balances through calls, emails, and written correspondence.
• Issue billing statements, demand letters, and payment reminders in a timely manner.
• Negotiate payment arrangements, including installment plans, subject to management approval.

1. Payment Processing and Documentation

• Receive and verify payments, ensuring accuracy and completeness of supporting documents.
• Issue official receipts and ensure proper turnover to the Accounting Department.
• Maintain organized and complete records of all collection transactions.

1. Client Coordination and Dispute Resolution

• Respond to client inquiries regarding billing and account status.
• Coordinate with concerned departments to resolve discrepancies or disputes.
• Maintain professionalism and courtesy in all communications.

1. Reporting

• Prepare and submit periodic collection reports, including status of accounts and collection performance.
• Provide recommendations for accounts requiring special handling or escalation.

1. Compliance and Confidentiality

• Ensure that all collection activities are conducted in accordance with company policies and applicable laws and regulations.
• Maintain strict confidentiality of all client and financial information.

1. Escalation and Legal Coordination

• Identify delinquent accounts requiring escalation.
• Assist in the preparation of documentation for legal actions, if necessary.
• Coordinate with management or legal counsel regarding collection cases.

1. Field Collection (if required)

• Conduct site visits for collection of payments.
• Secure and safeguard all collected funds and documents.
• Ensure proper acknowledgment and documentation of payments received.

• Preferably FEMALE, knows how to drive and with valid driver's license
• Bachelor’s Degree in Business Administration, Accounting, Finance, or any related field
• With at least one (1) year of experience in collections, accounts receivable, or a related role (preferred)
• Strong communication and negotiation skills
• Detail-oriented with strong organizational abilities
• Proficient in basic accounting principles and MS Office applications
• With high level of integrity and professionalism

• Results-driven and persistent
• Ability to handle difficult situations and client concerns
• Strong sense of accountability and confidentiality
• Ability to work independently and under minimal supervision