Quality Audit Specialist
Accenture Quezon City Full-time
Accenture in the Philippines is currently looking for talented individuals for our Quality Assurance Specialist (QA)
RESPONSIBILITIES:- Responsible for coordinating and guiding the Quality team to ensure focus on Quality and CSAT performance.
- This position needs to drive high client satisfaction by managing overall Quality and CSAT performance
- This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.
- Manages internal and external audit with processes and controls.
- Responsible for the development of resources under his/her span
- Trained on Lean and Six Sigma Principles. Six Sigma yellow belt Certified
- Ability to perform process mapping and documentation
- Manages 2 or more deals with atleast 10 Quality Analysts
- Effectively manage relationships with senior management, clients and own teams, to the highest level of integrity and professionalism.
- Provide Operations Director/Managers with input on possible resolutions and recommendations. Provide solutions to escalated issues and updates on account SLA concerns.
- Provide Operations Director/Managers with input on possible resolutions. Provide solutions to escalated issues and updates.
- This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.
- Develop programs/modules/projects or other initiatives for Quality Team’s development and efficiency
- Participate in customer presentations, client calls, and quarterly business reviews to represent the Quality department.
- Analyze, create, document, and deploy standardization and continuous improvement processes for the project on any but not limited to the following: agent and management processes, end-to-end performance management cycle, communication strategy, delivery solution and client services
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends
Project/Team Location: Quezon Gateway Tower 2
JOB QUALIFICATIONS:
- 5 to 7 years of solid experience; 3 years of supervisory experience
- No domain
- Telco background preferred
Please ensure that all required information is provided within 24 hours to facilitate the processing of your application.
Please indicate Job Boards & JobStreet in “How Did You Hear About Us?” section in your Workday application so that we can easily track your application.
What’s in it for you? Start your Accenture journey to enjoy these benefits:
- HMO coverage (medical, dental, mental health) from day 1 of employment
- Free medicines for you and your dependents*
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Paid Sick and Vacation Leaves
- Allowances, company bonuses, and performance incentives
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Flexible working arrangements
- Company-sponsored trainings like upskilling and certification
- Volunteering opportunities
- Terms and conditions apply
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ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
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