Customer Service Representative
Alorica Quezon City Full-time
About the role
As a Customer Service Representative at ALORICA TELESERVICES, INC.', you will be the first point of contact for our customers, providing exceptional service and support. This full-time, in-office role is based in Quezon City Metro Manila. In this dynamic and fast-paced environment, you will play a crucial part in ensuring our customers have a positive experience and their inquiries are resolved efficiently.
What you'll be doing- Answering inbound customer calls and responding to email inquiries in a timely and professional manner
- Providing high-quality customer service and support to resolve a wide range of customer queries and complaints
- Documenting customer interactions and updating customer records in our internal systems
- Identifying opportunities to improve customer satisfaction and recommending process improvements
- Adhering to all company policies, procedures, and quality standards
- Previous experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
- Excellent communication and interpersonal skills, with the ability to listen actively and provide clear, empathetic responses
- Strong problem-solving and decision-making skills to effectively handle customer issues
- Proficient in using computer systems and Microsoft Office applications
- A positive, patient, and adaptable attitude with a genuine desire to provide exceptional customer service
What we offer
At ALORICA TELESERVICES, INC.', we are committed to creating a positive and supportive work environment for our employees. Some of the key benefits we offer include:
- Competitive salary and performance-based bonuses
- Comprehensive health insurance package
- Opportunities for career development and advancement
- Ongoing training and support to help you succeed
- A fun, collaborative team environment with regular social events
About us
ALORICA TELESERVICES, INC.' is a leading provider of customer service and support solutions, serving a diverse range of industries. With a strong focus on innovation and customer satisfaction, we are dedicated to delivering exceptional service and creating lasting value for our clients.Join our team and be a part of our exciting journey!
Apply now to become a Customer Service Representative at ALORICA TELESERVICES, INC.'!
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