Bilingual Spanish/English Tech Support Specialist (FULLY WFH) - Manila

Fluent in both Spanish and English? We want to hear from you!

Position Overview:

You'll deliver top-tier service via phone, email, and chat.

Your Key Tasks Will Include:

• Handling customer queries quickly and effectively through multiple communication channels (phone, email, chat)
• Gaining and maintaining thorough knowledge of our platform, tools, and features
• Providing guidance on account setup, product use, and billing matters
• Managing customer concerns with professionalism and a problem-solving attitude
• Logging all client interactions and feedback clearly and accurately
• Collaborating with internal teams to solve more complex cases
• Striving for high customer satisfaction through clear communication and supportive service

You’ve got a background in customer service, ideally in the vacation rental or Airbnb space, and you're comfortable juggling priorities in a remote work environment.

What You Bring:

• Solid customer service experience, preferably in hospitality or short-term property management (desirable)
• Strong written and verbal communication abilities
• MUST have native or near-native fluency in both Spanish and English
• Confident handling interactions across phone, email, and messaging tools
• A calm, empathetic approach and a natural problem-solver
• Flexibility to adapt to different schedules, including rotating shifts
• Thrive in a fast-moving environment and open to continuous learning