Mega FM - Workforce Management and Planning, SPX Express (Libis, Quezon City)
Shopee Manila Full-time
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.
The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
Mega FM Workforce Management & Planning Supervisor is responsible for overseeing and coordinating the planning and operational activities of a sorting facility. This role involves managing the workflow, ensuring efficiency, and maintaining safety standards.The supervisor will work closely with team members to optimize sorting processes, improve productivity, and meet organizational goals such as facility back room productivity and meeting the Ops Clock target.
Main Duties & Responsibilities:
- Monitor functional team members including the Shift In-Charge
- Supervise and coordinate daily sorting operations to ensure timely and accurate processing of items.
- Monitor and adjust workflow to maintain efficiency and meet performance targets.
- Implement and enforce operational policies and procedures.
- Manage scheduling of shifting personnel, prepare performance evaluation and conduct coaching session on a regular basis
- Analyze and coordinate with Manpower Management team for proper allocation of agency personnel
- Manage day to day escalations and provide solutions for operational issues
Requirements:
- Preferably has 2-5 years of experience in E-commerce, Logistics and Warehousing
- Has supervisory experience, both for direct and agency employees
Makati, 6 km from Manila
Job Description
Essential Duties & Responsibilities:
Responsible for Workforce Management & Service Delivery to Internal & External Customers
Manages a WFM team for 3 to 5 clients. Effectively leads and mentor the team to support Ops.
Directly...
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monitors, and evaluates the performance of team members and recommends corresponding personnel actions such as promotions, transfers, and dismissal
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encompassing all other workforce-related data to leadership and members of operations according to the established reporting schedule.
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