Sales Trainer - Bridgetowne, Pasig - ref. x0268619
Concentrix Pasig Full-time
The Sales Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best-in-class service and delivery.
This position requires attaining and maintaining certification in the Trainer Certification Program.
Essential Functions/Core Responsibilities:
- Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
- Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts.
- Evaluate the performance of Associate Trainers using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training Manager.
- Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs.
- Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations.
- Recommend curriculum of training process modifications to training management on the basis of internal customer feedback and/or quality results.
Candidate Profile:
- At least 2 years of relevant experience handling Sales account
- Amenable working onsite and open working in a shifting schedule
- Can start ASAP
- Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
- Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
- Strong communication skills, both written and verbal
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
- Self-starter, sense of urgency, and works well under pressure
Career Level Description
Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes, and customers. Solves a range of straightforward problems.Receives a moderate level of guidance and direction.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title
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