Customer Support Virtual Assistant

Working Hours: US Business Hours

Hiring Company: We are a 10 year old remote staffing business with a fully remote team of 100+ employees. We started as a customer service agency, but have leveraged our client experience and technical acumen to become the industrys first AI empowered (human) virtual assistant service.

About the Role:

We are hiring a Customer Support Virtual Assistant empowered by AI tools to help deliver an exceptional experience to our customers. This role involves managing inquiries, resolving issues, and providing support across multiple communication channels such as email, chat, and phone.

The ideal candidate has strong communication skills, a proactive and problemsolving mindset, and a background in remote customer service. If you thrive in a fastpaced environment, enjoy helping others, and are comfortable using digital tools to enhance support, we’d love to hear from you.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone
• - Handle order processing, cancellations, and refunds
• - Assist customers with troubleshooting and provide accurate information
• - Manage support tickets and ensure timely resolutions
• - Follow up with customers to ensure satisfaction and resolve pending concerns
• - Document customer interactions and update CRM systems
• General Operations Assistance (50%)
• Maintain and update customer support documentation (FAQs, templates, SOPs)
• - Track common customer issues and suggest process improvements
• - Monitor customer feedback and escalate recurring problems
• - Support the internal team with administrative customerrelated tasks
• - Assist with basic reporting on customer support metrics
• Requirements

Qualifications:

• 1+ years of experience in customer support, call center, or virtual assistance
• - At least 1 year of remote work experience
• - Excellent English communication skills (written and verbal)
• - Strong problemsolving skills and ability to handle customer concerns professionally
• - Experience with CRM and helpdesk tools (e.g., Zendesk, Freshdesk, Gorgias, HubSpot)
• - Ability to manage multiple support channels (email, chat, phone)
• - Strong general business support skills, including:
• - Administrative assistance
• - Calendar and schedule management
• - Email and inbox handling
• - Basic documentation and reporting
• - Detailoriented with strong organizational skills
• - Techsavvy and quick to adapt to new tools and platforms
• - Familiarity with tools like ChatGPT, Claude AI, Gemini, Notion AI, Canva AI, etc. (preferred but not required)
• NicetoHave Skills:
• Experience with ecommerce customer support (Shopify, Amazon, etc)
• - Familiarity with AIpowered customer service tools
• - Knowledge of basic dispute resolution and refund policies
• Technical Requirements:
• Stable highspeed internet with backup
• - Computer (laptop or desktop) with recommended quadcore CPU 2.5GHz+, RAM 16GB+, and dual monitor
• - Headset, mic, and webcam for meetings
• - Dedicated and distractionfree workspace
• Benefits

What we offer:

1. Salary rate is up to $6hr based on experience

• - Pandemicproof job
• - Since you will be working from home, you get to save a lot of time and money.
• - Company & team events Virtual and Offline
• - Tenure Based Benefits
• 1. HMO coverage up to $50Month

2. Paid Time Offs
3. What we dont offer:
4. All governmentmandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
6. Company Equipment You must already have or buy or upgrade your current one to meet our minimum requirements.
7. Notes:
8. For the best application experience, we recommend using MS Edge as your browser. This ensures optimal performance and minimizes any potential submission issues.

• - Select any of the locations listed below. Were a fully remote company, so selecting any location from the list doesnt affect your application.
• - Be sure to monitor your emails Spam Junk folder so you do not miss any emails from us.
• - Please provide an active mobile phone # (any Network, must have Viber but not a landline #) so we can contact you via text or call if needed.
• This offer from "HelpFlow" has been enriched by Jobgether.com and got a 79% flex score.