USRN Trainer (Assistant Manager Level
Salary: Open budget
Former employee of Teleperformance – not eligible for rehire, either direct or through a third party
The US Registered Nurse (USRN) Trainer is responsible for the effective delivery and administration of clinical training programs for new and tenured nursing staff within the organization. This role ensures that all training content is aligned with client requirements, organizational standards, and U.S. healthcare regulations. The USRN Trainer plays a key role in developing clinical competency, ensuring training quality, and supporting operational readiness across assigned programs.
KEY RESPONSIBILITIES:
A. Training Delivery
Conduct New Hire Training (NHT) sessions for USRN roles across various clinical programs (e.g., Utilization Management, Case Management, Clinical Appeals, Triage, Claims Review). Facilitate instructor-led, virtual, and hybrid training sessions using structured methodologies and adult learning principles.
Ensure that all trainees meet clinical competency, documentation quality, and compliance standards prior to deployment to operations.
B. Curriculum and Content Development
Develop, review, and update training modules, assessments, return demonstrations, case simulations, and reference materials. Ensure training content reflects current client guidelines, internal policies, U.S. healthcare protocols, and applicable regulatory standards (e.g., HIPAA).
Collaborate with Operations, Quality, and Client Teams to ensure accuracy and alignment of clinical training programs.
Non-Negotiable Requirements:
Active and unrestricted U.S. Registered Nurse (USRN) license.
Minimum of 2–3 years clinical bedside experience (e.g., ER, ICU, Med-Surg, Telemetry).
Minimum of 1 year experience as a USRN Trainer in a BPO or U.S. Healthcare account (e.g., UM, CM, Triage, Appeals, Claims)
Knowledge of MCG/Milliman, InterQual, clinical guidelines, HIPAA requirements, and U.S. medical terminology.
Previous experience in training, or clinical education
Familiarity with adult learning principles, curriculum design, or training methodologies.
Demonstrated proficiency in English communication (oral and written).
Strong presentation, facilitation, and interpersonal skills.
Ability to work onsite, remote, or in hybrid training environments as required.
Kindly answer the following Pre-Screening questions for further evaluation :
Educational Attainment: Years of Experience as a USRN Trainer in a BPO/ US Healthcare account?Years of clinical bedside experience:
USRN License: What is the validity?
Able to work onsite in Makati with a shifting work schedule?Last Drawn Salary:
Expected Salary: