Customer Service Advisor

PLEASE NOTE: APPLICANTS WITH NO SHOPIFY EXPERIENCE WILL NOT BE CONSIDERED.

Founded in 2020, Nutrition Geeks is one of the fastest-growing startups in the UK, offering high-quality, affordable health supplements. With over 2 million UK customers, our mission is to make nutrition accessible to all.

As we continue to grow, we’re looking to expand our Customer Service Team to ensure we deliver exceptional, personalised service with fast response times. If you’re passionate about helping customers, eager to learn, and excited about career growth opportunities, we’d love to hear from you!

• Be part of a customer-focused team dedicated to excellence
• Join a company that values continuous learning and supports your professional growth
• Work in a dynamic and collaborative environment with a hunger to achieve the best

Job Responsibilities:

• Respond to customers via emails, live chat, social media platforms, and occasionally by phone
• Update data and files to ensure accurate record-keeping
• Identify customer issues and participate in improvement plans
• Be open to learning and executing plans aligned with departmental goals
• Work rotating 24*7 shifts, including weekends
• Work 40 hours per week with regular overtime available to support peak times and business needs

What We’re Looking For:

• Experience in customer service, especially writing emails or interacting on social media platforms, is preferred.
• Familiarity with ticketing platforms, Shopify and shipping platforms is a plus.
• A customer-first mindset and the ability to handle inquiries professionally.
• Flexibility to work varying shifts and commitment to weekend availability.
• Strong communication skills, attention to detail, and a proactive attitude.

What You’ll Get:

• The chance to make a real difference in a fast-growing, exciting startup.
• A supportive team environment that encourages innovation and creativity.
• Opportunities for career growth as we continue to expand.