Renewals Specialist at BGC, Taguig

Great Passion. Great vision. Great People. Be an iOPEXian today!

We are looking for awesome professionals who wants to join our #iopexhappy@work team!

Customer Service:

• Customer Service Specialist II (US Voice Account)
• Customer Service Healthcare Specialist (US Voice Account)
• Customer Service Specialist (US Voice Account)

Sales:

• Retention and Renewals Specialist (US Voice Account)
• Outbound Sales Specialist (US Voice Account)

Responsibilities:

• Proactively reaching out to customers to discuss renewal opportunities and address any concerns or queries
• Providing personalized support and solutions to ensure a seamless and positive customer experience
• Identifying opportunities to cross-sell and up-sell additional products or services
• Maintaining accurate records and documentation of customer interactions
• Collaborating with the sales and marketing teams to develop targeted renewal strategies
• Continuously seeking ways to improve customer satisfaction and loyalty

Qualifications:

• At least 1 year of BPO experience
• Senior High School or High school old curriculum graduates with good communications are welcome to apply
• Should be willing to work onsite on a night/shifting schedule in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.