(VERY URGENT) KYC QC Team Lead- Onsite in Taguig

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

Salary budget: Associate - CL 10, estimate is 45K to 70K

(Salary is confidential but sharing a range here for sourcing purposes only and NEVER share with your candidates; only give them a hint that once they are selected, the final salary offer will depend on the client and project they will be assigned)

OVERALL PURPOSE:

This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

RESPONSIBILITIES:

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

• KYC Team Lead
• Must have 3-5 years of KYC-relevant experience
• 1 year of supervisory experience
• This position is based at the BGC Taguig office and the ideal candidate should be able to work full-on-site
• No active or recent application with Accenture

RECRUITMENT PROCESS:

1. Screening with CV Reviewer
2. Endorse for CV screening through Workday, along with the HRI toolkit, FCV and CV
3. For review with the client

NOTE: Please inform your valid candidates to monitor their application updates and status through email or their Workday Account

PRE-SCREENING QUESTIONS:

1. Highest educational attainment:
2. Years of KYC Team Lead experience
3. Years of KYC relevant experience
4. Supervisory/ Team Leader years of experience:
5. Last drawn salary
6. Expected salary
7. Amenability to work full onsite in BGC Taguig with a night shift work schedule